Frequently Asked Questions
Što su maloprodajni softverski proizvodi?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
Što je digitalno preuzimanje?
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.
Je li vaš softver legitiman?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
Kako mogu biti siguran da je moja kopija Microsoft Officea legitimna?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
Kako možete prodavati softver tako jeftino?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
Mogu li kupiti jedan licencirani softver i instalirati ga na više računala?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
Mogu li ponovno instalirati softver na drugom računalu ako mi se sruši operativni sustav ili hardver računala pokvari?
OEM and Retail software licenses will allow activation on one machine only.
Mogu li naručiti tiskani DVD/CD disk softvera koji sam kupio?
Here at SoftwareKeep, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
Može li se Windows Vista nadograditi na Windows 7, 8 ili 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a "Clean" or "Parallel Installation", followed by selecting the Custom-Install process. Please refer to your machine"s hardware specification for more information on installation.
Isporučujete li softverske proizvode u količinama ili skupnim narudžbama?
Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We"ll send you a comprehensive quotation with details of the product of your interest.
Kada artikala nema na zalihama, koliko je vremena potrebno da se ti artikli obnove?
We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.
Mogu li zamijeniti softver koji sam kupio za novije izdanje ako sam se predomislio ili trebam nešto drugačije (tj. od Home & Student do Home & Business)?
We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.
Kako mogu zatražiti usklađivanje cijene od SoftwareKeepa?
When making a purchase, price match requests from SoftwareKeep are handled via Chat or Email. Please send us the URL link of the lower price that is still in effect that you want us to price match. SoftwareKeep will then review and verify the price match request and the authenticity of the competitor's products.
Mogu li tražiti usklađenu cijenu nakon kupnje od SoftwareKeepa?
A price match request after a purchase from SoftwareKeep will not be honoured.
Što trebam pružiti?
You'll need to provide: The URL of the competitor's offer you'd like us to beat. The competitor's sale price.
Kako funkcioniraju digitalna preuzimanja?
Step 1: Search for the desired product.
Step 2: Select the software you need.
Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.
Kako deinstalirati preuzimanje?
Mac:
Step 1: Click on Finder icon,
Step 2: Click on Application folder,
Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash,
Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash.
Windows:
Step 1: Open Programs and Features by clicking the Start button,
Step 2: Click on Control Panel,
Step 3: After click on Programs option,
Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.
Jednostavni koraci za prijenos naših digitalnih proizvoda ravno od nas do vas.
Brzo i jednostavno
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step1_960x.png?v=1705396207)
Korak 1:
Tražite željeni proizvod.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step2_960x.png?v=1705396219)
Korak 2:
Odaberite softver koji vam je potreban.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step3_960x.png?v=1705396240)
3. korak: Dodajte u košaricu
Nastavite do košarice kao zadatak ili kreirajte račun.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step4_960x.png?v=1705396268)
4. korak: Provjerite svoj poštanski sandučić
Primite svoj softver za nekoliko minuta na svoju e-poštu.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step5_960x.png?v=1705396267)
Završni korak
Preuzmite i instalirajte kupljeni softver.