Frequently Asked Questions
¿Qué son los productos de software minorista?
Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.
¿Qué es una descarga digital?
A digital download is an electronic version of your software product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage.
¿Su software es legítimo?
All our software products are 100% legitimate and authentic. They are all covered by our company's hassle-free money-back guarantee.
¿Cómo puedo estar seguro de que mi copia de Microsoft Office es legítima?
We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.
¿Cómo puedes vender el software a tan bajo precio?
We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too.
¿Puedo comprar un software con licencia e instalarlo en varias computadoras?
OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.
¿Puedo reinstalar el software en otra máquina si mi sistema operativo falla o el hardware de mi computadora falla?
OEM and Retail software licenses will allow activation on one machine only.
¿Puedo solicitar una copia impresa del disco DVD/CD del software que compré?
Here at SoftwareKeep, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).
¿Windows Vista se puede actualizar a Windows 7, 8 o 10?
Absolutely, it is possible to upgrade Windows Vista to a more recent Microsoft Windows edition. However, this process will require a "Clean" or "Parallel Installation", followed by selecting the Custom-Install process. Please refer to your machine"s hardware specification for more information on installation.
¿Suministran productos de software en volumen o en pedidos al por mayor?
Large-volume purchases can certainly be arranged by contacting us directly, via email, live chat, or phone. We"ll send you a comprehensive quotation with details of the product of your interest.
Cuando los artículos están agotados, ¿cuánto tiempo lleva reponerlos?
We strive to keep the volume of our inventory sufficient for our customers. In the event that we run out of a particular product, we will do our utmost to inform customers immediately and re-supply our stock to fill your order in the most expedient method possible.
¿Puedo cambiar el software que compré por una edición superior si cambié de opinión o necesito algo diferente (es decir, de Hogar y Estudiantes a Hogar y Negocios)?
We follow our company's Return Policy strictly to avoid possibly invalidating the product key for your software.
¿Cómo solicito una igualación de precios de SoftwareKeep?
When making a purchase, price match requests from SoftwareKeep are handled via Chat or Email. Please send us the URL link of the lower price that is still in effect that you want us to price match. SoftwareKeep will then review and verify the price match request and the authenticity of the competitor's products.
¿Puedo solicitar una igualación de precios después de una compra en SoftwareKeep?
A price match request after a purchase from SoftwareKeep will not be honoured.
¿Qué debo proporcionar?
You'll need to provide: The URL of the competitor's offer you'd like us to beat. The competitor's sale price.
¿Cómo funcionan las descargas digitales?
Step 1: Search for the desired product.
Step 2: Select the software you need.
Step 3: Proceed to cart as a quest or create an account. Step 4: Receive your software in minutes in your email. Final Step: Download and Install your purchased software.
¿Cómo desinstalar tu descarga?
Mac:
Step 1: Click on Finder icon,
Step 2: Click on Application folder,
Step 3: Drag the Microsoft Office folder to Trash., Step 4: Remove preference and license files and Office folder and Open library folder and move all com.microsoft files to trash,
Step 5: Empty thrash, If there’s anything in Trash you want to keep, be sure to make a copy before you continue, Click Finder > Empty Trash.
Windows:
Step 1: Open Programs and Features by clicking the Start button,
Step 2: Click on Control Panel,
Step 3: After click on Programs option,
Step 4: And then, Click on Programs and Features and follow the Microsoft Office steps to uninstall.
Pasos sencillos para enviarle nuestros productos digitales directamente a usted.
Rapido y facil
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step1_960x.png?v=1705396207)
Paso 1:
Buscar el producto deseado.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step2_960x.png?v=1705396219)
Paso 2:
Seleccione el software que necesita.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step3_960x.png?v=1705396240)
Paso 3: Añadir al carrito
Continúa con el carrito como una misión o crea una cuenta.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step4_960x.png?v=1705396268)
Paso 4: Revisa tu buzón
Reciba su software en minutos en su correo electrónico.
![](http://oktec.kr/?big=softwarekeep.com/cdn/shop/files/check-step5_960x.png?v=1705396267)
Paso final
Descargue e instale el software adquirido.